Refund & Cancellation Policy

1. Try Before You Buy (Free Trial)

To ensure customer satisfaction, Kemo IPTV offers a free trial before requiring any purchase. We strongly encourage all prospective users to test channel stability, EPG data, and device compatibility prior to subscribing.

2. 7-Day Technical Money-Back Guarantee

If you purchase a subscription and experience verifiable technical server downtime, persistent stream dropouts, or failure of activation that our 24/7 technical team cannot resolve within 48 hours, you are entitled to a full refund within 7 days of purchase.

3. Non-Refundable Scenarios

Refunds are not granted in situations outside our technical server control:

• Insufficient home broadband speed (under 15 Mbps for FHD or under 30 Mbps for 4K).
• ISP bandwidth throttling where the subscriber refuses to test an encrypted VPN.
• Change of mind after the 7-day guarantee window has lapsed.
• Reseller credit packs once panel access credentials have been issued and credits dispatched.

4. How to Request a Refund

To request a refund under our 7-day technical guarantee, email kemoiptvhq@gmail.com or message our WhatsApp desk with your account email and a description of the technical issue. Approved refunds are processed back to your original payment method within 3–5 business days.